Privacy Policy.

To operate our autonomous AI workforce and sync with your existing field service or practice management stack, we collect: account profile details (full name, verified business email, phone number), commercial metadata (business name, industry, service area), operational communications processed on your behalf (inbound/outbound call audio streams, transcriptions, SMS records, dispatch notes), billing tokens securely tokenized via Stripe (we never store raw credit cards), and encrypted technical telemetry (session logs, IP addresses, integration sync status).

Your operational intelligence is used exclusively to operate, execute, and verify your private Easria workflows — answering customer calls via Voice AI, scheduling appointments via Smart Dispatch, following up on estimates via Quote Chaser, and collecting payments via Tap-to-Pay. We strictly enforce a Zero-Model-Training Guarantee: your proprietary customer conversations, invoices, pricing schedules, and private practice records are never used to train public or foundation AI models.

For our medical, dental, aesthetics, and legal clients, voice streams and conversation transcripts are protected under enterprise-grade controls. All call streams and recordings are encrypted in transit via TLS 1.3 and at rest via AES-256. For healthcare practices subject to HIPAA, we execute formal Business Associate Agreements (BAAs) and support automated data masking for sensitive medical identifiers.

We retain operational communication records only for as long as your account remains active or as configured in your data retention policy. Call recordings can be set to auto-purge after 30, 60, or 90 days. If you cancel your subscription, all production records are systematically purged within 30 days. Encrypted immutable backup archives cycle out completely within 90 days.

Regardless of your geographic jurisdiction, we grant all Easria clients the complete statutory rights to: inspect all stored data records, request immediate rectification of errors, request a complete machine-readable archive export, or demand permanent erasure ("Right to be Forgotten"). We process and confirm all verified privacy requests within 30 days without fees.

Easria maintains an exhaustive and auditable register of enterprise sub-processors required to deliver our real-time AI telecom services: Amazon Web Services (US-East VPC hosting), Stripe (PCI-compliant billing), Twilio (Tier-1 telecom carrier gateways), Resend (transactional email alerts), and PostHog (self-hosted product telemetry). Each provider is bound by strict Data Processing Agreements.